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John, Computer Science Engineer
Category: Printers
Satisfied Customers: 5077
Experience:  CompTIA A+ & Microsoft Certified Professional with 15 years of experience repairing computers and printers.
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My printer is just fine it is my PC I'm having problems

Customer Question

My printer is just fine it is my PC I'm having problems with
JA: What's the exact make and model of your printer, and can you guesstimate how old it is?
Customer: No I need help with my Computer not the printer. When Ipurschaed HP for almost $50.00 service I was told for the $14.95 a month I could get Tec Support help
JA: I'm trying to find the right Printer Technician for you right now. As soon as they are ready, I will let you know.
Customer: I is not the printer I'm having a problem with it is my computer. I need Tech Support please direct me to the right person
JA: What kind of computer are you printing from (Mac or PC)? What Operating System (OS) are you running?
Customer: PC
JA: How long has this been an issue? What happened right before this popped up?
Customer: I tried to go to my homepage and some crap came up like TV Fantastic MyWay having trouble getting rid of that
JA: Anything else you want the printer expert to know before I connect you?
Customer: What does my printer have to do with my PC I have an HP computer
Submitted: 10 months ago.
Category: Printers
Expert:  crash2199 replied 10 months ago.


Thank you for contacting us about your issue. For this type of issue, it is easiest if I connect to your computer and perform the fix for you so that you can sit back, relax, and watch the process being completed rather than trying to follow complicated steps. I am sending you a remote services offer so that I can connect. After you accept the offer, I will provide you with the steps so I can connect. Please allow 1-2 minutes for the offer to appear.