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VanMagnus Systems
VanMagnus Systems, Engineer
Category: Printers
Satisfied Customers: 1151
Experience:  I have more than 20 years of experience in the Printer Hardware and Software support. A+ certified.
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R320 printer has severe black horizontal banding. Head

Customer Question

R320 printer has severe black horizontal banding. Head alignment procedure seems to be ineffective. Nozzle check of colors shows normal, uniform stairstep pattern but black nozzle check pattern is irregular. All steps are there, i.e. no blocked or missing elements, but the stairstep is not uniformly descending. Help please. What to do?
Submitted: 10 months ago.
Category: Printers
Expert:  VanMagnus Systems replied 10 months ago.

Hello, and thank you for choosing JA for your support needs. Happy to assist you with this issue.

What is the age of the Printer? Has this ever happened before? The Ink Cartridges are new or used?