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John
John, Computer Science Engineer
Category: Printers
Satisfied Customers: 5077
Experience:  CompTIA A+ & Microsoft Certified Professional with 15 years of experience repairing computers and printers.
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No paper feed. reload paper?

Customer Question

No paper feed. reload paper?
Submitted: 1 year ago.
Category: Printers
Expert:  crash2199 replied 1 year ago.

Hi Iris,

What is the make/model of your printer?

Customer: replied 1 year ago.
J470DW Brother
Customer: replied 1 year ago.
If youcannot fix the problem remotely, discontinue this service!
Customer: replied 1 year ago.
Please discontinue this service.
Expert:  crash2199 replied 1 year ago.

There are a couple of things that could cause that issue -- Please try each of the 5 causes if the previous one does not work.

Cause 1:

The Brother machine is out of paper or paper is not properly loaded in the paper tray.

  1. Do one of the following:
    • Refill the paper in the paper tray
    • Remove the paper and load it again

  2. Do one of the following:
    • Press Black (Mono) Start or Color (Colour) Start.
    • (For Touchscreen models)
      Press OK.


Cause 2:

The paper is jammed in the machine. Remove the jammed paper.

If this error occurs often during 2-sided(duplex) copy or 2-sided(duplex) print, the paper feed rollers may be stained with ink.

Follow the steps below to clean the paper feed rollers:

  1. Unplug your Brother machine from the AC power outlet (electrical socket). Pull the paper tray (1) completely out of the machine.

    If the paper support flap is open, close it, and then close the paper support.



  2. Clean the front side of the Paper Feed Rollers (1) with a soft lint-free cloth moistened with water, using a side-to-side motion. After cleaning, wipe the rollers with a dry, soft lint-free cloth to remove all moisture.
  3. Lift the Jam Clear flap (2), and then clean the back side of the Paper Feed Rollers (1) with a soft lint-free cloth moistened with water. After cleaning, wipe the rollers with a dry, soft lint-free cloth to remove all moisture.
  4. Put the paper tray firmly back in the machine.
  5. Re-connect the power cord.

    Do not use the machine again until the rollers are dry. Using the machine before the rollers are dry may cause paper feed problems.



Cause 3:

Paper dust has accumulated on the surface of the paper pick-up rollers.

Follow the steps below to clean the paper pick-up rollers:

  1. Unplug your Brother machine from the AC power outlet (electrical socket).
  2. Pull the paper tray completely out of the machine.

    If the machine starts to multi-feed the last few sheets of paper in the tray, clean the Base Pad (1) with a soft lint-free cloth moistened with water.
    After cleaning, wipe the pad with a dry, soft lint-free cloth to remove all moisture.


  3. Open the Jam Clear Cover (1) at the back of the machine.
  4. Clean the Paper Pick-up Rollers (1) with a soft lint-free cloth moistened with water. Slowly turn the rollers so that the whole surface is cleaned. After cleaning, wipe the rollers with a dry, soft lint-free cloth to remove all moisture.
  5. Close the Jam Clear Cover. Make sure the cover is closed completely.
  6. Put the paper tray firmly back in the machine.
  7. Re-connect the power cord.



Cause 4:

The Jam Clear Cover is not closed properly.

Check the Jam Clear Cover is closed evenly at both ends.

Cause 5:

The paper tray was not fully inserted.

  1. Remove the Paper tray (1) completely out of the machine.

  2. Reinstall the paper tray until it locks into place.

  3. Do one of the following:
    • Press Black (Mono) Start or Color (Colour) Start.
    • (For Touchscreen models)
      Press OK.