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John, Computer Science Engineer
Category: Printers
Satisfied Customers: 5077
Experience:  CompTIA A+ & Microsoft Certified Professional with 15 years of experience repairing computers and printers.
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I recently purchased a WF printer. When I print, it prints

Customer Question

JA: Hi. What seems to be the problem?
Customer: I recently purchased a WF printer. When I print, it prints the text ina bright blue colour instead of black
JA: What's the exact make and model of your printer, and can you guesstimate how old it is?
Customer: its a WF7610. I bought it two years ago and have never been able to get it to work. I have just spent $200.00 on new ink and its still the same
JA: What kind of computer are you printing from (Mac or PC)? What Operating System (OS) are you running?
Customer: Operating from a brand new HP all in one with windows 10
JA: How long has this been an issue? What happened right before this popped up?
Customer: its always been an issue. everything is normal until it prints
JA: Anything else you want the printer expert to know before I connect you?
Customer: no that is all thank you
Submitted: 1 year ago.
Category: Printers
Expert:  Jason Jones replied 1 year ago.

I am the person that will be helping you today.

Are you having this problem with just one computer that is printing to the printer or multiple computers?

I will be standing by, looking forward to your response.

Thank you,