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Ask John Your Own Question
John, Computer Science Engineer
Category: Printers
Satisfied Customers: 5077
Experience:  CompTIA A+ & Microsoft Certified Professional with 15 years of experience repairing computers and printers.
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Its a mfcj4500w black cartridge ran out so replaced it now

Customer Question

its a mfcj4500w black cartridge ran out so replaced it now its telling me can not detect
JA: What's the make/model number of your printer? How old is it?
Customer: 8 month old
JA: What kind of computer are you printing from (Mac or PC)? What Operating System (OS) are you running?
Customer: pc
JA: How long has this been an issue? What happened right before this popped up?
Customer: replace
JA: Anything else you want the printer expert to know before I connect you?
Customer: it stopped printing wireless
Submitted: 12 months ago.
Category: Printers
Expert:  Jennifer French replied 12 months ago.

Hello! My name is ***** ***** I will be assisting you today.

If I am understanding the issue correctly, you replaced your black ink cartridge, now you are getting a detection error and you are not connecting wirelessly to the printer?

Expert:  Jennifer French replied 12 months ago.

Were you still needing assistance on this issue?