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John
John, Computer Science Engineer
Category: Printers
Satisfied Customers: 5077
Experience:  CompTIA A+ & Microsoft Certified Professional with 15 years of experience repairing computers and printers.
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I have a PIXMA MP490 that experienced a paper jam. After

Customer Question

I have a PIXMA MP490 that experienced a paper jam. After removing the paper, I attempted to print and received a a message to turn off the printer and then turn it back on to print. I've done that 4 times now and I keep getting the same message. What do I do now?
Submitted: 10 months ago.
Category: Printers
Expert:  Nathan replied 10 months ago.

Hi, I'm Nathan.
Sorry to hear that you're having trouble with this but I'll do my best to help you.

Expert:  Nathan replied 10 months ago.

Is it giving you a specific error code or number, such as B200, 5C00, etc?

Expert:  Nathan replied 10 months ago.

Do you need more help with this?

If so, simply reply back on this page.

Please note: You have already paid your fee to the site; I'd like to help you and provide value for that fee, but I do need to communicate with you here to do so.

Nathan