Printer Repair Questions? Ask IT Technicians for Answers ASAP
Hi there and welcome
Can you attempt the following please
Turn off the printerOpen the coverTurn on the printerWait for print carriage to start moving to the left and let it go past half wayBefore print carriage reaches left hand side (but after going halfway across) shut the cover.Leave the Printer turned on.
Tell me if it now prints please.
how exactly did you clean the print head?
ok, I want to try to do it via the actual printer
Can you access the menu still on it?
ok, can you do the following please
Then try to print
Let me know the results please.
Thanks, ***** ***** error is a mainboard failure and we have now confirmed this was the issue. You would not have damaged the print head by cleaning it, this was not the problem
It is the internal mainboard that has faulted
I am really sorry about this and you are going to have to return the printer to have this replaced. It will be covered by the warranty if this has not expired, and the replacement will be done at no cost to you.
I am really sorry about this, and if you have problems, or would like any additional information or assistance, please do not hesitate to let me know.
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