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Ask Viet - Printer Tech Your Own Question
Viet - Printer Tech
Viet - Printer Tech, Printer Technician
Category: Printers
Satisfied Customers: 38189
Experience:  Troubleshoot printers, scanners, etc.
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My HP 1512 printer will not print, about three years deskjet

Customer Question

My HP 1512 printer will not print
JA: Can you guesstimate how old your HP is? And just to clarify, what's the exact model?
Customer: about three years deskjet 11512
JA: What kind of computer are you printing from (Mac or PC)? What Operating System (OS) are you running?
Customer: pc
JA: How long has this been an issue? What happened right before this popped up?
Customer: nothing happened I went to print a picture and turned on printer and nothing happened, saw there was a que waiting to be printed so I deleted all items waiting since then,l it is still not working!
JA: Anything else you want the printer expert to know before I connect you?
Customer: nno
Submitted: 1 year ago.
Category: Printers
Expert:  Viet - Printer Tech replied 1 year ago.

Hi,

I'm sorry about the issue. Is the printer connected to the computer with a USB printer cable? Or is the connection wireless?

Do you have windows xp, vista, or 7 or 8 or 10?

Please reply at the box below. Thank you,

Customer: replied 1 year ago.
connected to ubs printer cable
Windown 10
Expert:  Viet - Printer Tech replied 1 year ago.

Thank you. Are you currently able to make a copy from the printer's glass (not printing from the computer)?

Are you able to open Control Panel on the computer?

Please reply at the box below. Thank you,

Customer: replied 1 year ago.
connected to UBS printer cable
Using Windows 10
Customer: replied 1 year ago.
printer can make copy just cannot print copy yes.
Expert:  Viet - Printer Tech replied 1 year ago.

Thank you. Please try the following fix:

  1. Disconnect the printer's USB cable from the computer for now.
  2. Open Control Panel. (Right-click on Start (which is the window logo icon at bottom left of computer's screen, then click on Control Panel.)
  3. Then open Hardware and Sound / Devices and Printers.
  4. There, right-click on the Canon printer, then click on option Remove device and confirm Yes/OK to delete it for now. Make sure there is not any Canon item showing there for now.
  5. Make sure printer is powered on.
  6. Re-connect printer's USB cable securely to both printer and computer.
  7. Wait a bit, and the printer should be automatically be reinstalled.
  8. Then see if you can print anything from the computer now.

Please reply at the box below to continue. Thank you,

Expert:  Viet - Printer Tech replied 1 year ago.

Another way to open Control Panel on your computer: Press at the same time the two keys Windows and R on the keyboard, then type control then click OK, then the Control Panel window should open.

- Please let me know if you are stuck at any step. Also, if you'd like to, I can connect remotely to your computer and fix the printing issue directly on your computer for you.

Please type at the box below, then click on the Send button below to communicate with me, so I can help further. Thank you,

Customer: replied 1 year ago.
I did what you said and up came everything but the printer!
Expert:  Viet - Printer Tech replied 1 year ago.

I'm sorry. So you deleted the printer, then re-connected the printer to the computer, but now, when you print something, the HP printer does not show up.

- Is this a laptop or desktop?

- Can you please make sure the printer's USB cable is pushed all the way in both the printer and the computer, then check?

- Can you connect a USB flash drive or an external USB hard drive, if you have, to the computer and check?

- Do you have another USB printer cable to try?

Please reply at the box below to continue. Thank you,

Customer: replied 1 year ago.
Customer: replied 1 year ago.
Still not working