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John, Computer Science Engineer
Category: Printers
Satisfied Customers: 5077
Experience:  CompTIA A+ & Microsoft Certified Professional with 15 years of experience repairing computers and printers.
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It is a Brother MFC Printer. Last night, when sent a single

Customer Question

It is a Brother MFC Printer. Last night, when sent a single page document, it printed anywhere from 1/4 page to 1/2 the page and then stopped and restarted (I ended up with 25 partially printed pages )
JA: Can you guesstimate how old your Brother is? And just to clarify, what's the exact model?
Customer: 2 years MFC-J470DW
JA: What kind of computer are you printing from (Mac or PC)? What Operating System (OS) are you running?
Customer: PC
JA: How long has this been an issue? What happened right before this popped up?
Customer: Windows 10; This started last night. Nothing of note changed before this happened
JA: Anything else you want the printer expert to know before I connect you?
Customer: Printing via strong wireless connection; previously no issues
Submitted: 11 months ago.
Category: Printers
Expert:  Dustin replied 11 months ago.

Welcome to, my name is Dustin.
I'm sorry to hear about the issue you are having, I will do my best to help you resolve it.

Expert:  Dustin replied 11 months ago.

Is the printer connected via a USb cable directly to your computer> Or, is it using a wireless connection instead?

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