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John, Computer Science Engineer
Category: Printers
Satisfied Customers: 5077
Experience:  CompTIA A+ & Microsoft Certified Professional with 15 years of experience repairing computers and printers.
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Can you assist with a printing issue? cp70 mistubishi. 11

Customer Question

Hi. Can you assist with a printing issue?
JA: What's the make/model number of your printer? How old is it?
Customer: cp70 mistubishi. 11 months old
JA: What kind of computer are you printing from (Mac or PC)? What Operating System (OS) are you running?
Customer: its a mac and OS is 10.10.2
JA: How long has this been an issue? What happened right before this popped up?
Customer: just yesterday evening. new issue. Its paper size of printer and ink ribbon does not match
JA: Anything else you want the printer expert to know before I connect you?
Customer: no I think thats all
Submitted: 10 months ago.
Category: Printers
Customer: replied 10 months ago.
Hi. Do you know how long the solution will be to get to us?
Expert:  Russell H. replied 10 months ago.

Hi, thank you for contacting My name is Russell. I will do my best to provide the right answer to your question.

Please explain to me, what error message exactly you are seeing ?

And, where you are seeing the error, on the printer, or on the computer screen ?

Also, whether this appeared just after some event, such as a paper jam, a replacement of a printer part, etc.