How JustAnswer Works:
  • Ask an Expert
    Experts are full of valuable knowledge and are ready to help with any question. Credentials confirmed by a Fortune 500 verification firm.
  • Get a Professional Answer
    Via email, text message, or notification as you wait on our site. Ask follow up questions if you need to.
  • 100% Satisfaction Guarantee
    Rate the answer you receive.
Ask John Your Own Question
John, Computer Science Engineer
Category: Printers
Satisfied Customers: 5077
Experience:  CompTIA A+ & Microsoft Certified Professional with 15 years of experience repairing computers and printers.
Type Your Printers Question Here...
John is online now
A new question is answered every 9 seconds

Epson xp 420 all in one wireless printer refuses to print

Customer Question

Epson xp 420 all in one wireless printer refuses to print yet paper goes thruUsing iMac.
Submitted: 1 year ago.
Category: Printers
Expert:  Russell H. replied 1 year ago.

Hi, thank you for contacting My name is Russell. I will do my best to provide the right answer to your question.

Try turning Off the printer, unplugging it from the power, then going to the Apple, and

clearing the printer's queue of any documents pending or already sent but not printed.

Then, restart the computer.

After it has restarted and logged back in, plug in and turn On the printer again and see if it prints something simple.