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John, Computer Science Engineer
Category: Printers
Satisfied Customers: 5077
Experience:  CompTIA A+ & Microsoft Certified Professional with 15 years of experience repairing computers and printers.
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The printer says, MFC-J485DW Innobella, P, Since this

Customer Question

The printer says
JA: What's the exact make and model of your printer, and can you guesstimate how old it is?
Customer: MFC-J485DW Innobella
JA: What kind of computer are you printing from (Mac or PC)? What Operating System (OS) are you running?
Customer: P
JA: How long has this been an issue? What happened right before this popped up?
Customer: Since this morning and there was no problem before now. I just wanted to print a recipe and the printer wouldn't. The problem is that the printer says
JA: Anything else you want the printer expert to know before I connect you?
Customer: Yes,I need to know how to remove the jam from the back side of the printer. I can feel the paper but I can't get it out. How can I remove it?
Submitted: 10 months ago.
Category: Printers
Expert:  Nathan replied 10 months ago.

Hi, I'm Nathan.
Sorry to hear that you're having trouble with this but I'll do my best to help you.

Expert:  Nathan replied 10 months ago.

It looks like your message cut off, can you tell me the exact error/code it is showing?

Customer: replied 10 months ago.