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John, Computer Science Engineer
Category: Printers
Satisfied Customers: 5077
Experience:  CompTIA A+ & Microsoft Certified Professional with 15 years of experience repairing computers and printers.
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Can I speak with you, 590 microline 24 pin printer,? older

Customer Question

can I speak with you
JA: What's the make/model number of your printer? How old is it?
Customer: 590 microline 24 pin printer
JA: What kind of computer are you printing from (Mac or PC)? What Operating System (OS) are you running?
Customer: ?
JA: What confuses you?
Customer: older modem aja computers, guess pc w/ windows
JA: How long has this been an issue? What happened right before this popped up?
Customer: trouble printing, was printing today, then runs out of paper when I refill with paper & turn on alarm flashes. nothing I do fixes, turn off, fill paper, even unplug and turn back on & alarm lights up. theres a tear button . park button etc. I'm wondering if they work .
JA: Anything else you want the printer expert to know before I connect you?
Customer: no
Submitted: 11 months ago.
Category: Printers
Expert:  Kris R replied 11 months ago.

How's it going.
Let me read of your question. Give me a minute.

Expert:  Kris R replied 11 months ago.

Could I do a remote connection to your printer and have a look?