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John, Computer Science Engineer
Category: Printers
Satisfied Customers: 5077
Experience:  CompTIA A+ & Microsoft Certified Professional with 15 years of experience repairing computers and printers.
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My printer will not print. I have a Officejet 7610. My

Customer Question

my printer will not print. I have a Officejet 7610. My network provider dropped my network connection one hour ago. Now my printer shows it is "offline". Went to front panel of printer, entered my network - which was discovered by my printer, then I entered the WPA password. My printer says it is connected. When I try to print from Microsoft Word, it shows my printer status as "offline" Can you help me?
Submitted: 1 year ago.
Category: Printers
Expert:  Richard replied 1 year ago.

Hi there and welcome

Which version of windows are you running?

Please let me know.

Customer: replied 1 year ago.
Windows 10