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Md. Sadique
Md. Sadique, Engineer
Category: Printers
Satisfied Customers: 3373
Experience:  Electronics engineer with 7+ years of experience in repairing office equipments & printers
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I have a Epson wf-2630 workforce, I needs to change the

Customer Question

I have a Epson wf-2630 workforce
JA: Can you guesstimate how old your Epson is? And just to clarify, what's the exact model?
Customer: I needs to change the black ink but can't access the ink because it is under the panel all the way to the right and it doesn't move
JA: What kind of computer are you printing from (Mac or PC)? What Operating System (OS) are you running?
Customer: pc
JA: How long has this been an issue? What happened right before this popped up?
Customer: black ink level is low
JA: Anything else you want the printer expert to know before I connect you?
Customer: no
Submitted: 1 year ago.
Category: Printers
Expert:  Md. Sadique replied 1 year ago.

Hi, I'm Sadique. Welcome to JustAnswer. I'm reviewing your question now, and will post back with your reply ASAP.

Expert:  Md. Sadique replied 1 year ago.

Did you see a message on your printer panel that your ink is expended?

Expert:  Md. Sadique replied 1 year ago.

Or, you're trying to replace the ink cartridge without seeing the message.

Customer: replied 1 year ago.
I am trying to replace the black ink
Expert:  Md. Sadique replied 1 year ago.

Follow the steps below:
Press the up or down arrow button on your printer to select Setup and press the OK button. Then select Maintenance > Ink Cartridge Replacement and press one of the Start buttons.
Then lift up the scanner unit.

Expert:  Md. Sadique replied 1 year ago.

Tell me if it makes any difference.

Customer: replied 1 year ago.
I did that the top is open
Expert:  Md. Sadique replied 1 year ago.

Try manually moving the print head carriage.

Expert:  Md. Sadique replied 1 year ago.

Don't apply too much force.

Customer: replied 1 year ago.
the printer head carriage doesn't move
Expert:  Md. Sadique replied 1 year ago.

I assume the printer is ON when you lift the scanner unit.

Customer: replied 1 year ago.
the printer is on
Expert:  Md. Sadique replied 1 year ago.

It verifies the print head carriage has jammed.

Expert:  Md. Sadique replied 1 year ago.

Some foreign particle might be present or some internal parts might have dislodged.

Expert:  Md. Sadique replied 1 year ago.

The printer needs to be disassembled and diagnosed thoroughly.

Expert:  Md. Sadique replied 1 year ago.

How old is your printer?

Customer: replied 1 year ago.
4-6 months old
Expert:  Md. Sadique replied 1 year ago.

In that case I would suggest you not to spend any of your time trying to figure out what exactly is wrong with the unit because Epson will replace your unit Free of cost as its under warranty.

Expert:  Md. Sadique replied 1 year ago.

You can call your dealer or directly Epson to claim your warranty.

Please let me know if you need Epson contact number.

Customer: replied 1 year ago.
good bye
Expert:  Md. Sadique replied 1 year ago.

Thanks for using JustAnswer.

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