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John, Computer Science Engineer
Category: Printers
Satisfied Customers: 5077
Experience:  CompTIA A+ & Microsoft Certified Professional with 15 years of experience repairing computers and printers.
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The driver won't download and connect new printer to new

Customer Question

The driver won't download and connect new printer to new computer. Pro MFP 277dw. HELP
JA: What's the exact make and model of your printer, and can you guesstimate how old it is?
Customer: MFP 277dw. Dell Inspiron 24. Both new out of box last week.
JA: What kind of computer are you printing from (Mac or PC)? What Operating System (OS) are you running?
Customer: PC Windows 10
JA: How long has this been an issue? What happened right before this popped up?
Customer: I've been trying to load the software for a week
JA: Anything else you want the printer expert to know before I connect you?
Customer: I think that's it.
Submitted: 11 months ago.
Category: Printers
Expert:  Jason Jones replied 11 months ago.


I am the person that will be helping you today. May I ask how the printer is connected to your system? (usb, wifi, network, etc)

I look forward to your response.

Thank you,

Customer: replied 11 months ago.
USB cable
Expert:  Jason Jones replied 11 months ago.

Thank you for the update. May I start a secure remote assistance session with you so that I can better help you resolve this problem? When the remote session begins, a chat window will appear that we can use to communicate with each other.

Expert:  Jason Jones replied 11 months ago.

I am asking to remote into your system so that I can fix the problem for you directly. I ask this because I can see that the normal routes of installing the software are failing for you.

Customer: replied 11 months ago.
This is the craziest runaround I've ever been involved in. Please refund the money that's been charged to my credit card.
Expert:  Jason Jones replied 11 months ago.

I have been working with this website for almost five years and have helped over 50,000 people. This is no runaround. I see that you created a duplicate question by accident, I presume. Do you wish to close this question?

Expert:  Jason Jones replied 11 months ago.

I must continue with others. I will go ahead and close this.