Printers

Printer Repair Questions? Ask IT Technicians for Answers ASAP

Ask an Expert,
Get an Answer ASAP!

Printers

I JUST CHANGED THE TONER YESTERDAY AND TODAY IT'S TELLING ME

Customer Question
TO CHANGE THE TONER AGAIN...
i JUST CHANGED THE TONER YESTERDAY AND TODAY IT'S TELLING ME TO CHANGE THE TONER AGAIN! I'VE TAKEN IT OUT SEVERAL TIMES AND PUT IT BACK BUT IT STILL SAYS TO CHANGE THE TONER!
JA: What's the make/model number of your printer? How old is it?
Customer: MFC-7860DW. NOT SURE HOW OLD IT IS. IT WAS HERE WHEN I CAME TO WORK AT A WATER UTILITY OFFICE.
JA: What kind of computer are you printing from (Mac or PC)? What Operating System (OS) are you running?
Customer: WINDOWS 7
JA: How long has this been an issue? What happened right before this popped up?
Customer: I'VE NEVER HAD THIS HAPPEN BEFORE. I WAS PRINTING A REPORT WHEN THIS HAPPENED. SOMETHING ELSE THOUGH IT TOLD ME SEVERAL MONTHS AGO TO CHANGE THE DRUM WHICH I DID BUT TO THIS DAY IT IS STILL TELLING ME TO CHANGE THE DRUM. IT HAS BEEN WORKING FINE THOUGH UP UNTIL THIS LAST CHANGING OF THE TONER.
JA: Anything else you want the printer expert to know before I connect you?
Customer: I GUESS NOT.
Submitted: 1 year ago.Category: Printers
Show More
Show Less
Ask Your Own Printers Question
Answered in 9 minutes by:
9/14/2016
Technician: Isaac Franklin, Computer Hardware Engineer replied 1 year ago
Isaac Franklin
Isaac Franklin, Computer Hardware Engineer
Category: Printers
Satisfied Customers: 1,197
Experience: Technical Support Coach at Liberty Tax Service
Verified

Hello. My name is***** to JustAnswer. I'm reviewing your question now, and will post back with your reply momentarily.

Ask Your Own Printers Question
Technician: Isaac Franklin, Computer Hardware Engineer replied 1 year ago

Please review the article below, many people have had success with this method and we will go from there:

http://www.grishbi.com/2014/02/brother-printer-replace-toner-cartridge-message-reset-brother-toner-cartridge/

If you are satisfied with the help I have provided, please remember to click and submit a 5 star rating on this page. Your feedback is important as it is the only way I am credited for assisting you. Thank you.
~Franklin

Ask Your Own Printers Question
Ask Isaac Franklin Your Own Question
Isaac Franklin
Isaac Franklin
Isaac Franklin, Computer Hardware Engineer
Category: Printers
Satisfied Customers: 1,197
1,197 Satisfied Customers
Experience: Technical Support Coach at Liberty Tax Service

Isaac Franklin is online now

A new question is answered every 9 seconds

How JustAnswer works:

  • Ask an ExpertExperts are full of valuable knowledge and are ready to help with any question. Credentials confirmed by a Fortune 500 verification firm.
  • Get a Professional AnswerVia email, text message, or notification as you wait on our site. Ask follow up questions if you need to.
  • 100% Satisfaction GuaranteeRate the answer you receive.

JustAnswer in the News:

Ask-a-doc Web sites: If you've got a quick question, you can try to get an answer from sites that say they have various specialists on hand to give quick answers... Justanswer.com.
JustAnswer.com...has seen a spike since October in legal questions from readers about layoffs, unemployment and severance.
Web sites like justanswer.com/legal
...leave nothing to chance.
Traffic on JustAnswer rose 14 percent...and had nearly 400,000 page views in 30 days...inquiries related to stress, high blood pressure, drinking and heart pain jumped 33 percent.
Tory Johnson, GMA Workplace Contributor, discusses work-from-home jobs, such as JustAnswer in which verified Experts answer people’s questions.
I will tell you that...the things you have to go through to be an Expert are quite rigorous.

What Customers are Saying:

Wonderful service, prompt, efficient, and accurate. Couldn't have asked for more. I cannot thank you enough for your help.

Mary C.Freshfield, Liverpool, UK

This expert is wonderful. They truly know what they are talking about, and they actually care about you. They really helped put my nerves at ease. Thank you so much!!!!

AlexLos Angeles, CA

Thank you for all your help. It is nice to know that this service is here for people like myself, who need answers fast and are not sure who to consult.

GPHesperia, CA

I couldn't be more satisfied! This is the site I will always come to when I need a second opinion.

JustinKernersville, NC

Just let me say that this encounter has been entirely professional and most helpful. I liked that I could ask additional questions and get answered in a very short turn around.

EstherWoodstock, NY

Thank you so much for taking your time and knowledge to support my concerns. Not only did you answer my questions, you even took it a step further with replying with more pertinent information I needed to know.

RobinElkton, Maryland

He answered my question promptly and gave me accurate, detailed information. If all of your experts are half as good, you have a great thing going here.

DianeDallas, TX

< Previous | Next >

Meet the Experts:

John

John

Computer Science Engineer

5,078 satisfied customers

CompTIA A+ & Microsoft Certified Professional with 15 years of experience repairing computers and printers.

Russell H.

Russell H.

Printer and Office Tech

3,125 satisfied customers

11+ yrs experience, inkjets & lasers, from huge to portable

Shefin

Shefin

Printer and Office Equip. Specialist

3,084 satisfied customers

Working as tech support specialist with a worldwide computer manufacturer.

Andy

Andy

Elec & Comp pro

2,717 satisfied customers

11yr exp, Comp Engg, Internet expert, Web developer, SEO

Bernie

Bernie

Printer Technician

1,997 satisfied customers

6+ years experience, Microsoft MCDST/CompTia A+ Certified

Sudipto

Sudipto

Engineer

1,049 satisfied customers

DIploma in Computer Hardware

Handy--Andy

Handy--Andy

Technical

953 satisfied customers

Helpdesk

< Previous | Next >

Related Printers Questions
I have tried all every thing you have suggested on line, I
I have tried all every thing you have suggested on line , I just cant get my comp. to print off of the comp. … read more
Viet - Computer Tech
Viet - Computer Tech
Computer Technican
Bachelor\u0027s Degree
952 satisfied customers
How can I make my canon pro9000 II printer print on direct
How can I make my canon pro9000 mark II printer print on direct dvd … read more
Aparna Indresh
Aparna Indresh
Engineer
Electronics & communication engineering
15 satisfied customers
Just wanted to scan a document from the printer to my
Hi, Just wanted to scan a document from the printer to my computer … read more
MD.REHAN
MD.REHAN
self employed
Diploma in applied electronics
836 satisfied customers
Epson printer with a error code 97. Epson WF-3640. How do I
Epson WF-3640. How do I check the error code. The display says error code 0x97 … read more
p0llinate
p0llinate
Bachelors of Science
14 satisfied customers
I am trying to connect my Cannon MX 300 to my new computer
I am trying to connect my Cannon MX 300 to my new computer and having no luck. My printer is not on their list of printers … read more
Michelle
Michelle
Manager operations
Bachelor\u0027s Degree
1,273 satisfied customers
HP Photosmart C4210 has not been used much lately. It keeps
HP Photosmart C4210 has not been used much lately. It keeps giving message" can not detect printer ink cartridges" … read more
p0llinate
p0llinate
Bachelors of Science
14 satisfied customers
Brother control centre 4 wont allow the Print icon to send
Brother control centre 4 wont allow the Print icon to send the scanned image to the printer. I am forced to save the image to the PC and then print from the saved image. I get an error message if I us… read more
Shefin
Shefin
Printer and Office Equip. Specialist
Engineering Diploma
3,084 satisfied customers
I get a message" Printer error has occurred" I have turned
Hi, I get a message " Printer error has occurred" I have turned the printer off, unplugged it and then tried it but it still doesn't work.... Any suggestions? Thanks, … read more
Josh
Josh
It Support Specialist
Associate Degree
5,127 satisfied customers
I replaced the Black ink cartridge and it gave me a "Printer
I replaced the Black ink cartridge and it gave me a "Printer Failure" error. I have turned it off and then bac on then took out the Cartridges and cleaned the contacts then replaced them and then took… read more
Aparna Indresh
Aparna Indresh
Engineer
Electronics & communication engineering
15 satisfied customers
I recently had a printer replaced under warranty and used
Hi, I recently had a printer replaced under warranty and used the cartridges that were in my old printer as they were fairly new. The black has now run out and I tried to replace it with a new cartrid… read more
p0llinate
p0llinate
Bachelors of Science
14 satisfied customers
Its not my printer Its my computer. Its not a printer its my
Its been 3 o4 weeks Inhave talked to your staff 10 or 12 times We either get cut off ior I cant understand any thing th ey say … read more
Aparna Indresh
Aparna Indresh
Engineer
Electronics & communication engineering
15 satisfied customers
Trying to print from my iPad. Error message" cannot
Trying to print from my iPad. Error message" cannot communicate with printer … read more
Aparna Indresh
Aparna Indresh
Engineer
Electronics & communication engineering
15 satisfied customers
I want to buy color printer and need a advise Can you
I want to buy color printer and need a advise Can you recommend best quality color laser printer ? I want a high quality color copy. I don't need scan or fax like all in one I need a printer for my ar… read more
Suhasini Velu
Suhasini Velu
Bachelor of Engineering
37 satisfied customers
When I turn it on the little yellow triangle sign flashes.
When I turn it on the little yellow triangle sign flashes … read more
MD.REHAN
MD.REHAN
self employed
Diploma in applied electronics
836 satisfied customers
Trying to print Labels. Actually it is just a trial run on
Trying to print Labels. Actually it is just a trial run on regular paper. I am getting messagee about removing yhr cd/dvd try. I have never used ththat tray and don't thing I will every want to use iy… read more
Specialist Sean S.
Specialist Sean S.
Computer Support Technician
676 satisfied customers
Epson xp432. try to recover firmware installation but the
Epson xp432. try to recover firmware installation but the printer said ROM not writable … read more
jeffreybongers
jeffreybongers
ICT Support 1/2/3/ Line
Information Technology
148 satisfied customers
I'm trying to print something and it says that my printer is
Hi, I'm trying to print something and it says that my printer is offline. It's connected to wifi and I did print test from my printer and it printed but when I print from my computer it won't print it… read more
Cris
Cris
Desktop Support
Associate Degree
58 satisfied customers
Different colour rendition relative to screen image. any
Hi, different colour rendition relative to screen image. any suggestions? I was wondering whether I could do a factory reset and start over? … read more
jeffreybongers
jeffreybongers
ICT Support 1/2/3/ Line
Information Technology
148 satisfied customers
Disclaimer: Information in questions, answers, and other posts on this site ("Posts") comes from individual users, not JustAnswer; JustAnswer is not responsible for Posts. Posts are for general information, are not intended to substitute for informed professional advice (medical, legal, veterinary, financial, etc.), or to establish a professional-client relationship. The site and services are provided "as is" with no warranty or representations by JustAnswer regarding the qualifications of Experts. To see what credentials have been verified by a third-party service, please click on the "Verified" symbol in some Experts' profiles. JustAnswer is not intended or designed for EMERGENCY questions which should be directed immediately by telephone or in-person to qualified professionals.

Disclaimer: Information in questions, answers, and other posts on this site ("Posts") comes from individual users, not JustAnswer; JustAnswer is not responsible for Posts. Posts are for general information, are not intended to substitute for informed professional advice (medical, legal, veterinary, financial, etc.), or to establish a professional-client relationship. The site and services are provided "as is" with no warranty or representations by JustAnswer regarding the qualifications of Experts. To see what credentials have been verified by a third-party service, please click on the "Verified" symbol in some Experts' profiles. JustAnswer is not intended or designed for EMERGENCY questions which should be directed immediately by telephone or in-person to qualified professionals.

Show MoreShow Less

Ask Your Question

x