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John, Computer Science Engineer
Category: Printers
Satisfied Customers: 5077
Experience:  CompTIA A+ & Microsoft Certified Professional with 15 years of experience repairing computers and printers.
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I just bought the h imin the set up process where it says to

Customer Question

I just bought the h imin the set up process where it says to connect the cable.nothing is happening, I tried a new cable,same thing
JA: What's the make/model number of your printer? How old is it?
Customer: hp400, brand new today p
JA: What kind of computer are you printing from (Mac or PC)? What Operating System (OS) are you running?
Customer: its a pc, windows 10
JA: How long has this been an issue? What happened right before this popped up?
Customer: as I said, I was going through the set up and im stuck at this point, like I didn't connect it, and its connected
JA: Anything else you want the printer expert to know before I connect you?
Customer: no
Submitted: 11 months ago.
Category: Printers
Expert:  Michelle replied 11 months ago.

Hi my name is ***** ***** I will be the expert working with you today to help and resolve the problem you have posted.

Customer: replied 11 months ago.
Ok, its a brand new hp printer and it seems odd I have to pay to have a problem solved, not your problem I guess
Customer: replied 11 months ago.
It stopped during the set up process. I tried two different cables.
Customer: replied 11 months ago.
Are we connected?
Customer: replied 11 months ago.
No I dont' want to spend 39. Are we even connected? Are you there?
Expert:  Michelle replied 11 months ago.

did it stop with any error code?

Customer: replied 11 months ago.
no, it just never moved forward
Expert:  Michelle replied 11 months ago.

Its an additional service you can choose or deny.

Expert:  Michelle replied 11 months ago.

Unplug the printer from the computer reboot the computer check for installed components and remove it before you can reinstall the driver to make the printer work.