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John, Computer Science Engineer
Category: Printers
Satisfied Customers: 5077
Experience:  CompTIA A+ & Microsoft Certified Professional with 15 years of experience repairing computers and printers.
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New printer, trying to scan a doc. one page goes through,

Customer Question

new printer, trying to scan a doc. one page goes through, then I get "close feeder cover" and 2700
JA: What is the machine's exact make and model? And can you guesstimate how old it is?
Customer: pixma mx532
JA: What kind of computer are you printing from (Mac or PC)? What Operating System (OS) are you running?
Customer: 10
JA: How long has this been an issue? What happened right before this popped up?
Customer: first time trying to scan so, about 20 minutes
JA: Anything else you want the printer expert to know before I connect you?
Customer: may want to know I use Nuance Paperport for scanning. Maybe they don't like each other.
Submitted: 1 year ago.
Category: Printers
Expert:  Russell H. replied 1 year ago.

Hi, thank you for contacting My name is Russell. I will do my best to provide the right answer to your question.

I suggest trying some other scanning application, after turning Off the printer for at least 2 minutes.

E.g. MP Navigator EX, or Canon Scan. PaperPort might not suit it so well, yes.

Let me know if that works OK, so that I can advise you further, or at very least close the case. Thanks.