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Jennifer French
Jennifer French, Technician
Category: Printers
Satisfied Customers: 132
Experience:  Owner at Down Home Technical Solutions
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My copier was running slow so I tried to reset it by

Customer Question

my copier was running slow so I tried to reset it by unplugging and plugging back in.... now I get a D900 error. the machine is coming off and on
JA: What's the make/model number of your printer? How old is it?
Customer: 913
JA: What kind of computer are you printing from (Mac or PC)? What Operating System (OS) are you running?
Customer: 9130cw
JA: How long has this been an issue? What happened right before this popped up?
Customer: It was today... just running slow it seemed so I was just going to reset so I though. Ha!
JA: Anything else you want the printer expert to know before I connect you?
Customer: I have a PC
Submitted: 1 year ago.
Category: Printers
Expert:  Jennifer French replied 1 year ago.

Hello! Thank you for choosing Just Answer! My name is ***** ***** I will be the Expert assisting you with your issue today! Give me just a moment to look over your question, okay?

Expert:  Jennifer French replied 1 year ago.

The error D900 means that there is something wrong with the printed circuit board. First, you can perform a reset of the printer to clear out anything that might be on the control panel.

To reset this machine:

1– Make the numeric keypad visible on screen by pressing the Fax button.

2– Locate the Asterisk (Star) button on the numeric keypad.

(Remember step 1, 2 to display it)

3– Display the main menu by pressing the Home button.

4– Open the front cover of the printer to access cartridges.

5Press and Hold the Asterisk (Star) button for 5 Seconds during step 4.

6– Check the reset menu on the LCD display.

7Scroll through the menu to select a color and yield to reset.

8– The LCD will read “Accepted” once the reset is complete.

There are only 3 remedies for this if a reset doesn't work.

1.) You check the panel PCB harness connection and reconnect it.

2.) You replace the panel cover assembly.

3.) You place the main PCB assembly.

I would recommend getting the printer serviced if it comes to that.

If you have any questions, don't hesitate to respond to this answer.

If you don't, please kindly rate my answer with 5-stars as I have given you the best possible answer for this question and this i also how we receive credit for assisting you.

Thank you!


Expert:  Jennifer French replied 1 year ago.

Were you able to resolve this? Let me know if you need further assistance!