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John, Computer Science Engineer
Category: Printers
Satisfied Customers: 5077
Experience:  CompTIA A+ & Microsoft Certified Professional with 15 years of experience repairing computers and printers.
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Envy 7640 all in one. I did something that my printer now

Customer Question

envy 7640 all in one. I did something that my printer now won't work. my default is HP ePrint+ Jet Advantage But when I go to print it shows as HPenvy7640 series.
JA: Can you guesstimate how old your HP is? And just to clarify, what's the exact model?
Customer: Recently purchased HP ENVY 7640. I had it working but I erased in the printer menu where it asks to specify host,etc.
JA: What kind of computer are you printing from (Mac or PC)? What Operating System (OS) are you running?
Customer: My computer is als brand new. HP x360
JA: How long has this been an issue? What happened right before this popped up?
Customer: I followed the first time setup and the printer was working. But I messed with it and now it doesnot work
JA: Anything else you want the printer expert to know before I connect you?
Customer: no human error
Submitted: 10 months ago.
Category: Printers
Expert:  Electronics Pete replied 10 months ago.

Hi, I'm Pete. Welcome to JustAnswer! I'm reviewing your question now, and will post back with your reply ASAP.

Expert:  Electronics Pete replied 10 months ago.

What version of Windows are you running on the laptop?

Expert:  Electronics Pete replied 10 months ago.

Hi, just checking in on your question, do you need any further assistance?

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