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Ask Viet - Printer Tech Your Own Question
Viet - Printer Tech
Viet - Printer Tech, Printer Technician
Category: Printers
Satisfied Customers: 37842
Experience:  Troubleshoot printers, scanners, etc.
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I need instructions for setting up USB connection for Canon

Customer Question

I need instructions for setting up USB connection for Canon printer model
PixmaMG6865
Submitted: 1 year ago.
Category: Printers
Expert:  Viet - Printer Tech replied 1 year ago.

Hi,

I'm sorry about the issue. Is this a new printer or new computer, etc.? Or was it working fine previously?

Do you have windows xp, vista, or 7, or 8, 10, or mac computer?

Did you install any printer's driver / software?

Please reply at the box below. Thank you,

Expert:  Viet - Printer Tech replied 1 year ago.

And/or what's the brand / model of your computer?

Please type at the box below, then click on the Send button below to communicate with me, so I can help. Thank you,

Customer: replied 1 year ago.
New printer Mac computer (Imac desktop)
Expert:  Viet - Printer Tech replied 1 year ago.

Thank you. Did the printer come with any CD disk or any instruction / guide?

- Can you please click on the Apple logo / menu at the top, then click on About this Mac..., then tell me your OS X version, such as 10.6, 10.7, 10.8, 10.9, 10.10, 10.11, etc.?

Please reply at the box below. Thank you,

Expert:  Viet - Printer Tech replied 1 year ago.

Please click on the website below:

http://gdlp01.c-wss.com/gds/2/0100006732/04/mac-mg6800-1_1-mcd.dmg

, then open the download file mac-mg6800-1_1-mcd.dmg and install it

; follow the on-screen instructions during installation, then it should work.

- If there is still any issue, click on the website below:

http://gdlp01.c-wss.com/gds/3/0100006733/01/mcpd-mac-mg6800-13_6_0_0-ea21_3.dmg

, then open the download file mcpd-mac-mg6800-13_6_0_0-ea21_3.dmg and install it, and check.

- If needed, make sure the printer is powered on and connected to the computer

, then click on the Apple logo / menu at the top, then click on System Preferences, then click on Printers & Scanners (or Print & Fax)

, then click on the + (plus) button at bottom left and it should detect your printer, then select it and add it, then check printing.

When you are available, please type at the box below, then click on the Send button below to communicate with me, so I can help further. Thank you,