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John, Computer Science Engineer
Category: Printers
Satisfied Customers: 5077
Experience:  CompTIA A+ & Microsoft Certified Professional with 15 years of experience repairing computers and printers.
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Printer is HP 8630. Paper size loaded is 8.5x11. Printer

Customer Question

Printer is HP 8630. Paper size loaded is 8.5x11. Printer says it can't print because paper size is incorrect (but it's not)
Submitted: 11 months ago.
Category: Printers
Expert:  Jason Jones replied 11 months ago.

I am the person that will be helping you today.

From which application are you attempting to make this print? Examples may be Word, Office, Excel, etc.

I will be standing by, looking forward to your response.

Thank you,