Printer Repair Questions? Ask IT Technicians for Answers ASAP
Hi, I'm Nathan.Sorry to hear that you're having trouble with this but I'll do my best to help you.
Jackie, the best thing you can do here is to suck the ink out as best you can using a syringe, you may not be able to get every last bit out, but get what you can using a syringe or even a suction bulb that would be used for infants noses. You can try to salvage the ink to reuse, but if it is too messy just toss it out, a new ink bottle is cheap compared to the printer.
Get out as much as you can, then fill the tank up about half full with rubbing alcohol, poke a straw or qtip in there and swish around as best you can to remove the remaining ink stuck to the sides, suction out again and repeat until the tank is as clean as you can get it. Then you can eventually put the proper ink back in the slot.
It will be a bit of a long and messy process, but if you are methodical about it you'll be able to get it resolved, just do not try to print anything in the current state.
After you do get the proper ink replaced, run the head clean cycle a few times to flush any last traces of the old ink/alcohol through the lines.
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