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John
John, Computer Science Engineer
Category: Printers
Satisfied Customers: 5077
Experience:  CompTIA A+ & Microsoft Certified Professional with 15 years of experience repairing computers and printers.
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I recently upgraded to Windows 10 and do not seem to get the

Customer Question

I recently upgraded to Windows 10 and do not seem to get the responses from my printer as formerly. At the present, it is not printing anything I copy from the web. I use FastStone capture to get the pictures I want to us, but the printer is not responding.
Submitted: 10 months ago.
Category: Printers
Expert:  Viet - Printer Tech replied 10 months ago.

Hi,

I'm sorry about the issue. Is there any error or message when printing?

When did you upgrade to Windows 10?

Can we do a remote support session, so I can troubleshoot the issue directly on your computer together with you?
Please reply at the box below. Thank you,

Expert:  Viet - Printer Tech replied 10 months ago.

Please type at the box below, then click on the Send button below to communicate with me, so I can help. Thank you,