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hongkongpom
hongkongpom, Technician
Category: Printers
Satisfied Customers: 1295
Experience:  Microsoft Certified Desktop Support Techician since 2007
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I can send fax but not receive or print them. I have a Canon

Customer Question

Hi My name is***** can send fax but not receive or print them. I have a Canon MX882
JA: Has your Canon done this before? And can you guesstimate how old it is?
Customer: No it has not. Maybe 5 or 6 years old.
JA: What kind of computer are you printing from (Mac or PC)? What Operating System (OS) are you running?
Customer: Mac El Captian
JA: How long has this been an issue? What happened right before this popped up?
Customer: Just started. Nothing. Printer all in one is hooked direct to phone line.
JA: Anything else you want the printer expert to know before I connect you?
Customer: I don't know never had this problem before. Help please.
Submitted: 11 months ago.
Category: Printers
Expert:  Sudipto replied 11 months ago.

Hi Shirley, thanks for posting your question on Justanswer.com, a global paid independent support site.My Name is ***** ***** I will be assisting you today.Can you try to print something from the computer with multiple colors including black, blue, red and let me know, how the printout comes out ?

Customer: replied 11 months ago.
Prints fine.
Expert:  Sudipto replied 11 months ago.

Do you get black color, when you try to print from the PC ?

Customer: replied 11 months ago.
All colors
Expert:  Sudipto replied 11 months ago.

Do you get any error message, when you receive faxes or when you try to print the fax, a blank page comes out from the printer ?

Customer: replied 11 months ago.
The incoming fax says it's transmitting but doesn't print.
Expert:  Sudipto replied 11 months ago.

OK, open the link below and then follow the steps to check the fax receive mode and let me know, if you it helps or not ?

https://support.usa.canon.com/kb/index?page=content&id=ART110153

Customer: replied 11 months ago.
Tried it didn't work.
Expert:  hongkongpom replied 11 months ago.

Hello there please try clearing the fax's internal memory to see if that resolves your issue

Expert:  hongkongpom replied 11 months ago.

Also can you print a self test page on the fax machine please?

Customer: replied 11 months ago.
Expert:  hongkongpom replied 11 months ago.

Hello there please try clearing the fax's internal memory to see if that resolves your issue

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