How JustAnswer Works:
  • Ask an Expert
    Experts are full of valuable knowledge and are ready to help with any question. Credentials confirmed by a Fortune 500 verification firm.
  • Get a Professional Answer
    Via email, text message, or notification as you wait on our site.
    Ask follow up questions if you need to.
  • 100% Satisfaction Guarantee
    Rate the answer you receive.
Ask Richard Your Own Question
Richard, Technician
Category: Printers
Satisfied Customers: 36526
Experience:  Printer and scanner problem resolver for over 15 years
Type Your Printers Question Here...
Richard is online now
A new question is answered every 9 seconds

Is this a support for brother printer?

Customer Question

Is this a support for brother printer?
Submitted: 10 months ago.
Category: Printers
Expert:  Richard replied 10 months ago.

Hi there and welcome

Can you as the first step, power off the printer, then open it where you put the ink in and using a damp cloth clean out all the rollers and areas inside the printer to remove any ink that's there causing this.

Once done, allow it to dry for 20 minutes, close it back up, power it on and tell me how it now prints please.

Customer: replied 10 months ago.
I ma not sure if it uses ink does it?
Customer: replied 10 months ago.
do I need to unscrew something to get to the rollers?
Customer: replied 10 months ago.
I think this is a thermal printer?
Expert:  Richard replied 10 months ago.

There are two types, the thermal and the ink models.

You have the one where you put the thermal paper in it and no ink?

Customer: replied 10 months ago.
no ink
Expert:  Richard replied 10 months ago.

Ok, for this model you need to use the cleaning sheets.

If you do not have any, you can purchase them from here

It will tell you where to find a store close to you eg: Office Works.

Then once you have the sheets you

Press and hold the ON/OFF button to turn the machine off.

Hold the machine by the front, and firmly lift the DK Roll compartment cover to open it.

Remove the DK Roll.

Remove the backing paper and feed the edge of the cleaning sheet into the printing unit until it reaches the area shown by an arrow on the sheet

Insert the sheet without removing the stickerpart part of sheet (you will see this on the actual sheet).

Check that the printing surface of the cleaning sheet is upward.

Close the DK Roll compartment cover and press the ON/OFF button (on/off button) to turn the machine on.

Press the Feed button for more than one second. The roller spins by 4" (10 cm). The adhesive face of the cleaning sheet removes the stain on the roller.

If you do not press the Feed button for more than one second, the roller spins only 1/3" (8 mm).
Dispose the cleaning sheet after use.

This will then remove the streak for you

I will mark this question to remain open in the event you do not have the sheets, so If you have continued problems, or would like any additional information or assistance, please do not hesitate to let me know.

And if you can take a second to rate my service by clicking one of the stars at the top of the screen then submit, that would be greatly appreciated.

Thank you