How JustAnswer Works:
  • Ask an Expert
    Experts are full of valuable knowledge and are ready to help with any question. Credentials confirmed by a Fortune 500 verification firm.
  • Get a Professional Answer
    Via email, text message, or notification as you wait on our site.
    Ask follow up questions if you need to.
  • 100% Satisfaction Guarantee
    Rate the answer you receive.
Ask John Your Own Question
John, Computer Science Engineer
Category: Printers
Satisfied Customers: 5077
Experience:  CompTIA A+ & Microsoft Certified Professional with 15 years of experience repairing computers and printers.
Type Your Printers Question Here...
John is online now
A new question is answered every 9 seconds

I am told that my Epson C62 inkjet printer has a fatal

Customer Question

I am told that my Epson C62 inkjet printer has a fatal error. The waste ink storage and waste ink pads were full of waste ink. I cleaned the waste ink storage and the two pads and got the ink out of the small tube that carries the waste ink to the storage place.
Now, how do I remove the fatal error so that the red and green lights, that are currently flashing alternately on the printer, to stop? Also, my iMac computer, controlling the printer, is stuck on the print queue mode, showing that the printing task is paused, default. What can I do. I feel that I did a good job of cleaning the waste ink from the pads and the waste ink storage compartment.
Submitted: 10 months ago.
Category: Printers
Expert:  Ashik replied 10 months ago.

Hi and Welcome. My Name is ***** ***** I look forward to assisting you today with your question.

After cleaning the waste ink storage compartment, you will have to reset the waste ink counter. Download this application and see if you are able to reset the waste ink counter with it -->

Can you try it and let me know ?