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John
John, Computer Science Engineer
Category: Printers
Satisfied Customers: 5077
Experience:  CompTIA A+ & Microsoft Certified Professional with 15 years of experience repairing computers and printers.
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I own a Canon Color ImageClass MF8580Cdw color printer. When

Customer Question

I own a Canon Color ImageClass MF8580Cdw color printer. When I am printing in color most of the page is blue. It does not have any blue on the page when I print in black and white. Is there an adjustment that can be made.
Submitted: 10 months ago.
Category: Printers
Expert:  Russell H. replied 10 months ago.

Hi, thank you for contacting JustAnswer.com. My name is Russell. I will do my best to provide the right answer to your question.

I hope I can clear up the problem you are asking about, which must be quite bothersome.

The first thing to try is, to attempt to determine whether the problem is in the ink system, or in the computer software. To do that, try printing a Nozzle Check page, to see whether it has all four primary ink system colors on it.

A Nozzle Check page can be printed from the Maintenance functions of the printer's Setup menus, or from the Maintenance tab of the printer's driver (if you have a Windows PC that you are printing from.)

Let me know if you need more instruction on how to print a Nozzle Check page, or if you get one printed, what the results are, please. Thanks.

Customer: replied 10 months ago.
I will need more instruction.
Expert:  Russell H. replied 10 months ago.

OK, I am getting instructions together. (Thanks for the response.)

Customer: replied 10 months ago.
When print an image on the computer for adjustment it comes out with a lot of blue in it. I think that this indicates it is the printer.
Customer: replied 10 months ago.
It also says that correction failed.
Expert:  Russell H. replied 10 months ago.

OK. I made a mistake... this machine does not have a Nozzle Check page, it is a laser printer.

Any test page that shows all four colors would do.

Have you tried a photocopy of a one-page full-color original? that would show us how the printer's print engine is doing.

Customer: replied 10 months ago.
When I print a color page the copy comes out with blue in it.
Expert:  Russell H. replied 10 months ago.

OK. Are any colors missing, though?

Purples or reds?

Yellows or oranges?

Customer: replied 10 months ago.
The reds are showing up in some areas as yellows. yellows, blues and blacks are there.
Expert:  Russell H. replied 10 months ago.

If yellow, blue, and black are there, then that means that magenta, the other primary color, is missing, esp. if red(-containing color) doesn't come out as red.

Check the level of the magenta cartridge, with your software.

If your software does not check toner level, then think back as to when the Magenta toner color was last replaced.

If it is low, or if it was replaced a while back, then I suggest replacing Magenta Toner with a new one. And printing several pages before coming to a conclusion as to whether it has been fixed by that measure.

Let me know, please. Thanks.

Customer: replied 10 months ago.
The magenta was replaced a short while ago and appears to be full. I noticed that in addition to blue the is some extra re on one side of the page.
Expert:  Russell H. replied 10 months ago.

Was the magenta replaced recently in response to this same problem, of colors being wrong, too blue, etc.? or before the problem?

Customer: replied 10 months ago.
Before the problem.
Expert:  Russell H. replied 10 months ago.

So at the time the magenta was replaced recently, the colors were OK then?

Customer: replied 10 months ago.
they were.
Expert:  Russell H. replied 10 months ago.

Then the new magenta cartridge may be defective... or, it may be that you need to remove it and check that the securing tape was completely removed. If it was not removed, it may not be dispensing new magenta toner, and the result will be as you have seen.

Try removing it, checking for the securing tape being altogether removed, and then put it back into the machine, and run a few more color pages or copies, and see if the magenta/red colors come back.

Customer: replied 10 months ago.
I have done what you asked. There was no tape. I shook the cartridges and there is plenty of toner. Since there is a guarantee on the machine, I think what I am doing is useless and nothing has been accomplished. Thanks.
Expert:  Russell H. replied 10 months ago.

What guarantee is on the machine, please? Do you mean it is less than a year old and within warranty? (or a greater age but within a Canon Extended Warranty?)

Expert:  Russell H. replied 10 months ago.

The cartridge might still be defective in some manner other than toner dispensing.

Esp. if some magenta/red is getting onto the page at one side.

Customer: replied 10 months ago.
a Canon extended warrantee.
Expert:  Russell H. replied 10 months ago.

Either trying another Magenta cartridge, or turning the Canon printer into a repair shop under its extended warranty coverage terms, seems to me to be the choice at this point.

Customer: replied 10 months ago.
I think so.
Expert:  Russell H. replied 10 months ago.

Do you need any further advice on this problem?

Customer: replied 10 months ago.
No.
Expert:  Russell H. replied 10 months ago.

You're good to go then. OK.

Do you find my advice good enough to be worth a favorable rating? If so, a rating for my work would be appreciated. Thanks.