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John, Computer Science Engineer
Category: Printers
Satisfied Customers: 5077
Experience:  CompTIA A+ & Microsoft Certified Professional with 15 years of experience repairing computers and printers.
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This is an old Brother printer. It's been great up until

Customer Question

This is an old Brother printer. It's been great up until now. Now the red alarm light is on. The printer keeps pausing in the middle of a print job. We are using a Macbook pro.
JA: Can you guesstimate how old your Brother is? And just to clarify, what's the exact model?
Customer: 8 year old? TN-460 is the model number.
JA: What kind of computer are you printing from (Mac or PC)? What Operating System (OS) are you running?
Customer: MAC. Actually a Macbook Pro.
JA: How long has this been an issue? What happened right before this popped up?
Customer: Issue for about a week. I have a script deadline and have managed to make it work.
JA: Anything else you want the printer expert to know before I connect you?
Customer: It could just be the toner cartridge. Don't really want to replace it if the answer is that we need a new printer right this minute!
Submitted: 1 year ago.
Category: Printers
Expert:  Nathan replied 1 year ago.

Hi, I'm Nathan.
Sorry to hear that you're having trouble with this but I'll do my best to help you.

Expert:  Nathan replied 1 year ago.

TN-460 is the toner part number, can you give me the printer model?

It would be something like HL-1240 or MFC-8300

I also need to know exactly what you see on the printer display/panel, meaning which lights you see, what color, each is, solid/flashing/pattern, etc.



Expert:  Nathan replied 1 year ago.

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