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John
John, Computer Science Engineer
Category: Printers
Satisfied Customers: 5077
Experience:  CompTIA A+ & Microsoft Certified Professional with 15 years of experience repairing computers and printers.
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Error message Usb printer not available, 2571 lazer 10 years

Customer Question

error message Usb printer not available
JA: What's the make and model of your printer, and can you guesstimate how old it is?
Customer: 2571 lazer 10 years old
JA: What kind of computer are you printing from (Mac or PC)? What Operating System (OS) are you running?
Customer: PC Window 7
JA: How long has this been an issue? What happened right before this popped up?
Customer: Sevedrl days
JA: Anything else you want the printer expert to know before I connect you?
Customer: light on printer is caution light as well as green light . I have replaced USB cab le and power cord. Also plugged directly into wall outlet
Submitted: 1 year ago.
Category: Printers
Expert:  Quiksilver07070 replied 1 year ago.

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Expert:  Quiksilver07070 replied 1 year ago.

OKay, so, my initial hunch here is that this 10 year old printer has a failed component, of some sort.

There are SO MANY parts and components in a laser printer, it is VERY VERY difficult to narrow down the actual problem.

And its a good possibility that we wont be able to pin down the exact problem, as these printers are NOT meant to be serviced by customers, so the documentaiton is lacking.

.

Basically, the initial troubleshooting steps you have already taken......changing USB cables, and eliminating the power strip, is a great start, and there isnt much more beyond this that can be done.

The way they made these is to have the customer do a basic check, and then when the basic troubleshooting steps dont fix it, they dont offer any other steps, and force you to get a technician to repair it.

But seeing how this is 10 years old, they wont work on it. Its a liability to even touch it. I mean these printers are only engineered to last about 3-5 years. Thats the lifecycle, and then the WHOLE unit gets replaced in favor for a newer model.

Thats the world of consumer electronics for you.

.

So, can you tell me the MAKE and MODEL please? I know you mentioned its a 2571 lazer.......but who is the MAKER? HP, Canon, Epson, Brother......etc etc