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Richard, Technician
Category: Printers
Satisfied Customers: 36526
Experience:  Printer and scanner problem resolver for over 15 years
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I have a DiMage Scan Dual IV that I would like to connect to

Customer Question

I have a DiMage Scan Dual IV that I would like to connect to my newer computer that is running Windows 10, can I do it or do I need to get newer drivers, or what.
Carolyn Flynn
Submitted: 10 months ago.
Category: Printers
Expert:  Richard replied 10 months ago.

Hi there Carolyn and welcome

You will need to get the windows 10 drivers for this.

First, uninstall the unit by clicking start, typing in device and printers and clicking on it when it appears.

Then right click the unit and select Remove.

Then go to control panel, uninstall a program and uninstall any programs you installed for the unit.

Once done, restart the computer

Then click on this link and download the driver package

Once done, run it and you should then be able to use the unit again

Let me know please how you go.