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John, Computer Science Engineer
Category: Printers
Satisfied Customers: 5077
Experience:  CompTIA A+ & Microsoft Certified Professional with 15 years of experience repairing computers and printers.
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My printer, Canon series 3222 is not working correctly. The

Customer Question

My printer, Canon series 3222 is not working correctly. The troubleshooter cannot find a problem, but the printer does not print, but does print a test page. My computer was originally windows 7. it was updated to Windows 10 three to four months ago. Also, three weeks ago, I had to have the tech staff at Best Buy service my computer to remove viruses and Trojans. My computer is a Toshiba purchased 10 years ago. Can you help me?
Submitted: 1 year ago.
Category: Printers
Expert:  Jason Jones replied 1 year ago.


I am the person that will be helping you today. May I ask how the printer is connected to your system? (usb, wifi, network, etc)

I look forward to your response.

Thank you,