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John, Computer Science Engineer
Category: Printers
Satisfied Customers: 5077
Experience:  CompTIA A+ & Microsoft Certified Professional with 15 years of experience repairing computers and printers.
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I turned the power off after i stopped a job and now that

Customer Question

I turned the power off after i stopped a job and now that i've turned the power back on it's telling me that it's in an "error state" and won't print.
JA: What's the make and model of your printer, and can you guesstimate how old it is?
Customer: It's an Epson WF-4630 and iI got it in April 2016
JA: What kind of computer are you printing from (Mac or PC)? What Operating System (OS) are you running?
Customer: PC Windows 10
JA: How long has this been an issue? What happened right before this popped up?
Customer: It just happened and never happened before. I printed a large document and when it started to print again (i probably got impatient when it didn't print immediately) I hit "interrupt" and then "stop". Then I turned off the power
JA: Anything else you want the printer expert to know before I connect you?
Customer: No
Submitted: 1 year ago.
Category: Printers
Expert:  TheGeekGal replied 1 year ago.

Hi Martha! My name is*****'m sorry that you're having this problem. I will do my best to help. It is likely that you need to clear the print que on your computer. After that, you'll need to shut down both the printer and the computer and all should be well. I will need to know what operating system you have on your computer, so I can provide detailed instructions for clearing the print que. If you're not sure, please click this link and tell me what you see:

Customer: replied 1 year ago.
I resolved the problem. I'd like a refund since the turn-around time was slow.
Expert:  TheGeekGal replied 1 year ago.

Please contact Customer Service @***@******.*** for assistance with all billing questions. Have a great day!