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John, Computer Science Engineer
Category: Printers
Satisfied Customers: 5077
Experience:  CompTIA A+ & Microsoft Certified Professional with 15 years of experience repairing computers and printers.
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I have an Hp Envy 5530 all in one printer. I'm trying to

Customer Question

I have an Hp Envy 5530 all in one printer. I'm trying to scan a document of four full
pages into the computer. It won't do it. It takes three pages fine. Won't take page four.
What's the matter?
Submitted: 1 year ago.
Category: Printers
Expert:  Russell H. replied 1 year ago.

Hi, thank you for contacting My name is Russell. I will do my best to provide the right answer to your question.

I will need to ask more about the problem in order to tell what is wrong.
What happens to the fourth page, please?

- does it go into the scanner?

- does it produce an error on either computer or the HP machine?

Customer: replied 1 year ago.
It is stored in the Computer, but only four lines from about mid-page
Expert:  Russell H. replied 1 year ago.

Are any of the pages different sizes? in the original document.

Customer: replied 1 year ago.
No four pages 81/2x11
Customer: replied 1 year ago.
can we procede
Customer: replied 1 year ago.
I'd prefer to try and manage it myself!
Expert:  Russell H. replied 1 year ago.

What scanning application are you using, to direct the scan, please?

Customer: replied 1 year ago.
hp printer scan to the computer
Expert:  Russell H. replied 1 year ago.

Have you tried restarting the computer, shutting Off the HP printer meanwhile, then turning the printer back On once you have restarted and logged back in on the computer?

Customer: replied 1 year ago.
Tried those things. Getting late so I'd like sign off now. If you don't mind. Good Night.
Expert:  Russell H. replied 1 year ago.

OK. We can resume tomorrow. Thanks.