I'm sorry about the issue. Was printing email fine previously? When did this issue first occur?
Are you able to print everything else fine, such as a web page, a document, a picture, etc.?
What email do you use, such as Hotmail, Yahoo, Gmail, AOL, etc.?
Do you have windows xp, vista, or 7, or 8, 10, or mac computer?
Can we do a remote support session, so I can troubleshoot the issue directly on your computer together with you?
Please reply at the box below. Thank you,