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Michelle
Michelle, Printer Expert
Category: Printers
Satisfied Customers: 5608
Experience:  B.Sc. Computer Science with Honors
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My wireless is not working and am at a loss of how to get it

Customer Question

My wireless is not working and am at a loss of how to get it working. I have a desk top I should tell you
Submitted: 1 year ago.
Category: Printers
Expert:  Michelle replied 1 year ago.

Hi my name is ***** ***** I will be the expert working with you today to help and resolve the problem you have posted.

Expert:  Michelle replied 1 year ago.

I am sorry to hear that you are having such trouble. I will try my best to help you out and resolve the problem as quick as possible.

Expert:  Michelle replied 1 year ago.

What is the make and model of the wireless printer?

Customer: replied 1 year ago.
I said it was my desk top PC.
Customer: replied 1 year ago.
Not printer
Customer: replied 1 year ago.
I can't connect to theinternet
Expert:  Michelle replied 1 year ago.

your desktop has wireless card inbuilt or you have a wifi usb dongle connected. Let me know how do you use to connect it to the wifi?

Customer: replied 1 year ago.
It is always connected and some how no wifi at all
Expert:  Michelle replied 1 year ago.

Help me understand your desktop computer. Normally desktop computer don't come with inbuilt wireless cards however you may have got it installed or you have a usb wifi dongle connected to it so i just want to know whether its using a wifi internal card or a wifi usb dongle.

Customer: replied 1 year ago.
I thought you would know that it is an HP Pavillion
Customer: replied 1 year ago.
All I find is Ethernet and broadband
Expert:  Michelle replied 1 year ago.

and the model number would be?

Expert:  Michelle replied 1 year ago.

HP Pavillion G4, G6, X360 etc?

Customer: replied 1 year ago.
I don't know where do I find it?
Expert:  Michelle replied 1 year ago.

if you look at the back where you have the cables connected you will see a bar coded sticker.

Customer: replied 1 year ago.
Do u work for HP?
Expert:  Michelle replied 1 year ago.

I work for justanswer community.

Customer: replied 1 year ago.
4cl4
Customer: replied 1 year ago.
4cl430ptc. .
Customer: replied 1 year ago.
Can you help me Ina timely
Manner?
Customer: replied 1 year ago.
I am thinking something must have been deleted accidently
Customer: replied 1 year ago.
I you can t help please do not charge me and I will go to Best Buy where I got this pc
Customer: replied 1 year ago.
I see you are a printer expert
Customer: replied 1 year ago.
Are you there?
Expert:  Michelle replied 1 year ago.

I am there and i am not juts a printer expert i have a huge experience of more than 15 years in IT and have fixed computers printer routers, lan, Wan and Internet technologies.

Customer: replied 1 year ago.
I don't have all night
Expert:  Michelle replied 1 year ago.

Find the serial # or the model # and let me know.

Customer: replied 1 year ago.
Pavillion 500-424pc Windows 8
Customer: replied 1 year ago.
It was on the side not the back
Customer: replied 1 year ago.
It is getting late so if you can help please do
Expert:  Michelle replied 1 year ago.

If you wish to avail quick service you may connect the Desktop with a lan cable to the router on port number 4 and then i can send you an additional Seure remote assistance offer and will fix the wifi for you, This might take 15 to 20 mins after connecting to remote session successfully.

Customer: replied 1 year ago.
I have no cable
Expert:  Michelle replied 1 year ago.

ok

Expert:  Michelle replied 1 year ago.

When was it working fine last time?

Customer: replied 1 year ago.
About 3 weeks ago this is the first time I have had to sit and work on this problem
Expert:  Michelle replied 1 year ago.

Dont worry follow the steps given below and it will start working on wifi.

Customer: replied 1 year ago.
Ok
Customer: replied 1 year ago.
I am talking to you via my I pad
Expert:  Michelle replied 1 year ago.

when was it working fine last time, you didnt tell.

Customer: replied 1 year ago.
As I said ,about 3 weeks ago
Expert:  Michelle replied 1 year ago.

From the Windows 8 Start screen, type "Restore." The top result in the right-side Search panel should be "Create a restore point." Even though that's not what we're doing today, that's the choice you want to make. It opens the Control Panel to the Systems Properties dialog's System Protection tab
Tap the first button on that property sheet: System Restore. This opens a wizard-like dialog, the first page of which says "Restore system files and settings"
Next, you'll see a dialog with a choice of system restore points
Hit Next. Now you'll see the "Confirm your restore point" dialog," which lets you do exactly what it says. Note you can tick the "Show more restore points" box to do just that. You're also prompted to save any open files and make sure your Windows Password *****
Click Finish. You'll then see a final warning dialog telling you that once started, the System Restore cannot be interrupted, with another confirmation button for continuing the process. Click Yes.
Next you'll see a progress timer saying Restoring System, after which a full-screen Windows Update-like screen will display, saying "Please wait while your Windows files and settings are being restored." The process will run through initializing, restoring the registry, and then it will restart.

Customer: replied 1 year ago.
It looks like it may take a while. Should I contact you back only if it dose 't work?
Customer: replied 1 year ago.
Come to think about it this thing was up grade to Windows ten
Will that complicat things?
Expert:  Michelle replied 1 year ago.

Dont worry computer will reboot once you try the steps. Open justanswer email and click on :view my answer" button the chat will reopen.

Please note try to select a back date when the computer was working fine. Let me know if you need any help feel free to ask.

Expert:  Michelle replied 1 year ago.

If its windows 10 steps are almost same.

Customer: replied 1 year ago.
Ok I will work on and thanks for now. If any problems I will contact tomorrow
Expert:  Michelle replied 1 year ago.

I hope I’ve provided the information you were seeking. If you are happy with my service, please provide a rating. If not, please let me know so l can continue to help you. Thank you.