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John, Computer Science Engineer
Category: Printers
Satisfied Customers: 5077
Experience:  CompTIA A+ & Microsoft Certified Professional with 15 years of experience repairing computers and printers.
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Alignment error after attempting alignment and prints the

Customer Question

alignment error after attempting alignment and prints the alignment test page after every job
JA: What's the make and model of your printer, and can you guesstimate how old it is?
Customer: hp8500 a909g...maybe 5 years
JA: What kind of computer are you printing from (Mac or PC)? What Operating System (OS) are you running?
Customer: pc win10
JA: How long has this been an issue? What happened right before this popped up?
Customer: I replaced 1 of 2 print heads
JA: Anything else you want the printer expert to know before I connect you?
Customer: the other printhead isn't working I'm ok w/ that because I only need black/gray
Submitted: 11 months ago.
Category: Printers
Customer: replied 11 months ago.
you don't have my *****@******.***
Expert:  Richard replied 11 months ago.

Hi there and welcome

When you sat you replaced the printhead, you mean you actually replace the plastic unit that holds the print cartridges? Or your referring to the print cartridges themselves?

Customer: replied 11 months ago.
there's a print head that's separate from the cartridges. There are 4 ink cartridges and 2 print heads. Print heads are about 40-60 bucks each.

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