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John
John, Computer Science Engineer
Category: Printers
Satisfied Customers: 5077
Experience:  CompTIA A+ & Microsoft Certified Professional with 15 years of experience repairing computers and printers.
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ADF not working, HP Officejet 6700

Customer Question

ADF not working, HP Officejet 6700
Submitted: 10 months ago.
Category: Printers
Expert:  Sudipto replied 10 months ago.

Thanks for posting your question on Justanswer.com, a global paid independent support site.My Name is ***** ***** I will be assisting you today. Do you see any error message or code on the printer's display ?

Customer: replied 10 months ago.
no
Customer: replied 10 months ago.
just wont start the paper into the adf
Customer: replied 10 months ago.
are you there
Expert:  Sudipto replied 10 months ago.

Please follow the steps below and check if there is anything present in the ADF or not ?

  1. Press the Power button to turn off the printer.

  2. Disconnect the power cord from the rear of the printer.

  3. Remove any originals from the document feeder tray.

    Figure : Remove any originals

  4. Lift the cover of the ADF until it stops.

    Figure : Lift the ADF cover

  5. Check for any jammed paper in the rear of the ADF.

  6. Gently grasp any jammed paper in the ADF with both hands, and then pull the paper slowly but firmly upward to remove it.

  7. Lift the tab located on the front edge of the ADF to raise the ADF mechanism.

Customer: replied 10 months ago.
No paper jams, all looks good
Expert:  Sudipto replied 10 months ago.

Thanks, ***** ***** steps below to power reset the printer and let me know.

  1. Press the Power button () to turn on the product.

  2. With the product turned on, disconnect the power cord from the rear of the product.

  3. Unplug the power cord from the wall outlet.

  4. Wait at least 10 mins.

  5. Plug the power cord back into the wall outlet.

  6. Reconnect the power cord to the rear of the product.

  7. If the product does not turn on by itself, press the Power button () to turn it on.

Customer: replied 10 months ago.
wants to start to feed then stops feeding
Expert:  Sudipto replied 10 months ago.

Are you able to print from the PC ?

Customer: replied 10 months ago.
printer from pc fine
Expert:  Sudipto replied 10 months ago.

Can you tell me, which version of Windows do you use ?