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John, Computer Science Engineer
Category: Printers
Satisfied Customers: 5077
Experience:  CompTIA A+ & Microsoft Certified Professional with 15 years of experience repairing computers and printers.
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Why can't I print a 16x20 borderless print on my Epson 3880?

Customer Question

Why can't I print a 16x20 borderless print on my Epson 3880? Very frustrated. It used to do it beautifully, now leaves border all the way around. Thanks.
Submitted: 11 months ago.
Category: Printers
Customer: replied 11 months ago.
I'm printing from Photoshop CC and on a Mac using El Capitan 10.11.5
Expert:  Russell H. replied 11 months ago.

Hi, thank you for contacting My name is Russell. I will do my best to provide the right answer to your question.

Have you selected Borderless Print as an option in the Print dialog, before sending the print job to the printer?

Has it worked well previously, using this same program (Photoshop CC) and this same OS version (10.11 El Capitan) ?

Customer: replied 11 months ago.
I'm choosing the borderless option; and it started happening with prior Photoshop version
Expert:  Russell H. replied 11 months ago.

I think that you might want to try this procedure:

1. turn Off the printer. If it is connected to the computer, disconnect it.

2. go to the printers list, and remove the Epson 3880 printer, selecting its entry with one click, then deleting it by using the - button.

3. then restart your computer.

4. when you have restarted and logged in again, go to

and download the Printer Driver v 9.33.

5. when it is downloaded and saved to your Desktop as a file, double-click on the file to open it and install the printer driver from it (if opening it does not automatically start the installer.)

Please let me know how that turns out. Thanks.

Customer: replied 11 months ago.
Thanks, ***** *****'ll give this a try!
Customer: replied 11 months ago.
How do I let you know if it works?
Expert:  Russell H. replied 11 months ago.

Come back to

the page devoted to your question and all postings to it, and let me know by posting a Reply To Expert there, please.

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