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John, Computer Science Engineer
Category: Printers
Satisfied Customers: 5077
Experience:  CompTIA A+ & Microsoft Certified Professional with 15 years of experience repairing computers and printers.
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I have a model 2540DW.... it prints fine off of the computer

Customer Question

I have a model 2540DW.... it prints fine off of the computer but it wont scan or make regular copies. I keep getting an error mess of cannot scan AF turn off and back on.
I have tried this numerous times but it still doesnt work.
Submitted: 11 months ago.
Category: Printers
Expert:  Jennifer French replied 11 months ago.

Hello! My name is ***** ***** I'll be assisting you today!

I see that your printer will print but won't scan or copy.

This sounds like perhaps the driver for the printer on the computer has become corrupt.

The driver is the software that makes hardware work.

We probably need to reinstall the driver.

Are you using a MAC or a Windows computer?

Thank you for your reply.

Customer: replied 11 months ago.
Expert:  Michelle replied 11 months ago.

Hi my name is ***** ***** I will be the expert working with you today to help and resolve the problem you have posted.
I am sorry to hear that you are having such trouble. I will try my best to help you out and resolve the problem as quick as possible.

let me know when you could be online i can help you fix the scanner.