Printer Repair Questions? Ask IT Technicians for Answers ASAP
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Can you please remove the power to the printer (so unplug it from the power socket).
Then wait 10 minutes, connect the power again to the printer, turn it on and tell me please if it is now operating correctly.
Let me know the results please
ok, but you needed to leave it unplugged Paul for 10 minutes, it has only been 3, can you do the full procedure please to rule this out?
When you removed the paper jam, did you see a tear on the sheet at all?