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John, Computer Science Engineer
Category: Printers
Satisfied Customers: 5077
Experience:  CompTIA A+ & Microsoft Certified Professional with 15 years of experience repairing computers and printers.
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I m getting a 'Printer Error. See documentation' message on

Customer Question

Hello! I m getting a 'Printer Error. See documentation' message on my Workforce 520 and I am unable to clear it
JA: Just to clarify, what's the exact make and model of your machine?
Customer: Epson Workforce 520
JA: What kind of computer are you printing from (Mac or PC)? What Operating System (OS) are you running?
Customer: Its a PC and I am running Windows, unsure what version it is Trying to find that out now
JA: How long has this been an issue? What happened right before this popped up?
Customer: My roommate informed me they tried to print off of it and it was saying there was a paper jam, but they couldn't figure out how to clear it. This was a couple days ago.
JA: Anything else you want the printer expert to know before I connect you?
Customer: Hopefully how to fix it? haha
Submitted: 11 months ago.
Category: Printers
Expert:  Nathan replied 11 months ago.

Hi, I'm Nathan.
Sorry to hear that you're having trouble with this but I'll do my best to help you.

Expert:  Nathan replied 11 months ago.

Is this error showing on the computer, or the printer itself?
What is the specific error code/number?

Customer: replied 11 months ago.
I actually just fixed it myself. Thank you!
Expert:  Nathan replied 11 months ago.

You're welcome.