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Nathan, Engineer
Category: Printers
Satisfied Customers: 25851
Experience:  Computer networking/repair. 12+ years experience.
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I have a 4650 printer (it works fine for my needs) I am

Customer Question

I have a 4650 printer (it works fine for my needs) I am trying to print a document from my office 12 miles away and it says it cant find my printer. It prints just fine from my phone when i'm at home. Shouldn't I be able to print anywhere?
Submitted: 1 year ago.
Category: Printers
Expert:  Nathan replied 1 year ago.

Hi, I'm Nathan.
Sorry to hear that you're having trouble with this but I'll do my best to help you.

Customer: replied 1 year ago.
Expert:  Nathan replied 1 year ago.

Is this an officejet 4650?

Are you printing from a phone, or computer?

Customer: replied 1 year ago.
from my cell phone.
Expert:  Nathan replied 1 year ago.

Thanks for confirming.

That is not going to work.

The phone print functionality that this printer supports requires the phone and the printer to be on the same wifi network.

It will work at home, but not when away from home.

There are other ways to do that, but additional software is required. For example you can set up a computer at home that is always on as a server, running google cloud print software and linked to the printer, and then install the google cloud print app on the phone. That will let you print a limited number of things (photos, pdf files, etc). You can get that here:

Best regards, ***** ***** for the news,


Expert:  Nathan replied 1 year ago.


Expert:  Nathan replied 1 year ago.

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