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VanMagnus Systems
VanMagnus Systems, Engineer
Category: Printers
Satisfied Customers: 1151
Experience:  I have more than 20 years of experience in the Printer Hardware and Software support. A+ certified.
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My printer a hewlett packard office jet pro 6835 won't stop

Customer Question

my printer a hewlett packard office jet pro 6835 won't stop printing the same job over and over HELP
Submitted: 11 months ago.
Category: Printers
Expert:  VanMagnus Systems replied 11 months ago.

Hello, and thank you for choosing JA for your support needs. Happy to assist you with this issue.

Please do me a favor and shut down your printer and unplug it for 15 minutes.

Then Shutdown your PC for 5 minutes, not a Restart but a Shutdown.

Get back to me in 5 or 10 minutes after this is done. Before you do this procedure. What version of Windows are you currently running?