How JustAnswer Works:
  • Ask an Expert
    Experts are full of valuable knowledge and are ready to help with any question. Credentials confirmed by a Fortune 500 verification firm.
  • Get a Professional Answer
    Via email, text message, or notification as you wait on our site.
    Ask follow up questions if you need to.
  • 100% Satisfaction Guarantee
    Rate the answer you receive.
Ask VanMagnus Systems Your Own Question
VanMagnus Systems
VanMagnus Systems, Engineer
Category: Printers
Satisfied Customers: 1151
Experience:  I have more than 20 years of experience in the Printer Hardware and Software support. A+ certified.
Type Your Printers Question Here...
VanMagnus Systems is online now
A new question is answered every 9 seconds

Last week I bought an Epson 3620/wf 3640 due to the fact

Customer Question

last week I bought an Epson 3620/wf 3640 due to the fact thatI had gotten sick of my HP. The Epson has never worked due to the fact the ink cartridges never charged even after hours and hours. What is the problem?
JA: Can you guesstimate how old your Epson is? And just to clarify, what's the exact model?
Customer: I bought the WF-3620/WF-3640 from Staples in Iowa City new last week.
JA: What troubleshooting have you tried?
Customer: I have uninstalled and reinstalled-other than that I do not know what to do
JA: The printer expert can solve this for you. Anything else you want him to know before I connect you two?
Customer: no
Submitted: 11 months ago.
Category: Printers
Expert:  VanMagnus Systems replied 11 months ago.

Hello, and thank you for choosing JA for your support needs. Happy to assist you with this issue.

Just to be clear, Sir or Madam. You bought this last week and it has never properly worked since day one?