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John, Computer Science Engineer
Category: Printers
Satisfied Customers: 5077
Experience:  CompTIA A+ & Microsoft Certified Professional with 15 years of experience repairing computers and printers.
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Purchased new colour cartridges and still have over half of

Customer Question

Purchased new colour cartridges and still have over half of Black. Wont Print?
JA: How long has this been going on?
Customer: 1-2 weeks
JA: What troubleshooting have you tried?
Customer: Took out cartridges and re installed them several times. Perhaps i need to clean the Print heads?
JA: The printer expert can solve this for you. Anything else you want him to know before I connect you two?
Customer: No
Submitted: 11 months ago.
Category: Printers
Expert:  Richard replied 11 months ago.

Hi there and welcome

Can you tell me please what exactly happens when you try to print?

Thank you