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Robert M.
Robert M., Consultant
Category: Printers
Satisfied Customers: 9047
Experience:  30+ yrs. experience in NYC computer industry working with PC and networks, banks, brokerage, legal etc.
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Tried to set the combination on a new ts5940-60 well I've

Customer Question

tried to set the combination on a new ts5940-60 well I've had it for some months but this is the first time I tried using it. Anyhow I can't get it to open with the 123456 code or any other code???? safe serial#M1279019
Submitted: 11 months ago.
Category: Printers
Expert:  Russell H. replied 11 months ago.

Hi, thank you for contacting My name is Russell. I will do my best to provide the right answer to your question.

Is it possible that the battery or batteries in the safe have gotten weak?

Have you tried - if you entered a partial combination code before the red light turned off - the partial combination code you did enter?

Customer: replied 11 months ago.
the batteries could possibly be weak.but I don't think so. now the partial combination is a possible. but the directions said if the red light turns off, to start over. so thats what I did
Expert:  Russell H. replied 11 months ago.

Try entering the partial combination or whatever you did enter.

Customer: replied 11 months ago.
now that I dont remember, the safe is in another building about 100 yds away
Expert:  Russell H. replied 11 months ago.

Have you tried the




default codes?

Customer: replied 11 months ago.
just dial them in?
Expert:  Russell H. replied 11 months ago.

Yes - one at a time. To try to open it.

Customer: replied 11 months ago.
ok be back soon
Expert:  Russell H. replied 11 months ago.


Customer: replied 11 months ago.
no it does not open
Expert:  Russell H. replied 11 months ago.

Then I do not know what else to suggest, short of the combination being re-entered or re-set at a value that you will not forget or will note down, or the safe being broken open. I have Opted Out, in case another Expert has more ideas about this case.

Customer: replied 11 months ago.
what I did notice was thar the red light kinda pauses when a key no is pushed
Expert:  Robert M. replied 11 months ago.

If you give the serial number to the dealer that you bought it from they will get an override combination specifically for that safe from the manufacturer