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What a nice surprise to see you. Everytime I try to print it…

Customer Question
Hi Pearl! what...

Hi Pearl! what a nice surprise to see you.

Technician's Assistant: How long has this been going on?

Everytime I try to print it says printer cover is open it is not. I have turned off the machine 3 times. I have opened and closed all doors on the printer. I have rebooted my computer, cancelled all print jobs.

Technician's Assistant: What's the exact make and model of your printer, and can you guesstimate how old it is?

Brother MFC 9560- cdw

Technician's Assistant: What troubleshooting have you tried?

Well all the steps I mentioned before I tried to update the drivers but for some reason the printer driver app did not open. Then I stared searching for problems. BTW I can print documents on the printer form my ipad

Technician's Assistant: The printer expert can solve this for you. Anything else you want him to know before I connect you two?

Thats it

Submitted: 1 year ago.Category: Printers
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Answered in 14 minutes by:
8/28/2016
Technician: Sudipto, Engineer replied 1 year ago
Sudipto
Sudipto, Engineer
Category: Printers
Satisfied Customers: 6,115
Experience: DIploma in Computer Hardware
Verified

Thanks for posting your question on Justanswer.com, a global paid independent support site.My Name is ***** ***** I will be assisting you today. Do you mean that, you get the error message, only when printing from the PC ?

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Shefin
Shefin
Shefin, Printer and Office Equip. Specialist
Category: Printers
Satisfied Customers: 3,781
3,781 Satisfied Customers
Experience: Working as tech support specialist with a worldwide computer manufacturer.

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Shefin

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11+ yrs experience, inkjets & lasers, from huge to portable

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Electronics engineer with 7+ years of experience in repairing office equipments & printers

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Disclaimer: Information in questions, answers, and other posts on this site ("Posts") comes from individual users, not JustAnswer; JustAnswer is not responsible for Posts. Posts are for general information, are not intended to substitute for informed professional advice (medical, legal, veterinary, financial, etc.), or to establish a professional-client relationship. The site and services are provided "as is" with no warranty or representations by JustAnswer regarding the qualifications of Experts. To see what credentials have been verified by a third-party service, please click on the "Verified" symbol in some Experts' profiles. JustAnswer is not intended or designed for EMERGENCY questions which should be directed immediately by telephone or in-person to qualified professionals.

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