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Jennifer French
Jennifer French, Technician
Category: Printers
Satisfied Customers: 128
Experience:  Owner at Down Home Technical Solutions
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It's my sscanner. I can scan slidesm, but I can't insert

Customer Question

It's my sscanner. I can scan slidesm, but I can't insert thenm?
JA: What is the machine's exact make and model? And can you guesstimate how old it is?
Customer: G 4010. probably boa ught in 2007
JA: What troubleshooting have you tried?
Customer: The slides seem to be too wide to into the slot
JA: The printer expert can solve this for you. Anything else you want him to know before I connect you two?
Customer: O.K.
Submitted: 11 months ago.
Category: Printers
Customer: replied 11 months ago.
I need to take a break. I have n appointment. I'll come back later.
Expert:  Jennifer French replied 11 months ago.

Hello! My name is ***** ***** I'll be the expert assisting you this evening!

I see that you are having issues inserting slides into the scanner. I also see that you have taken a break, and that's okay.

Please follow the instructions in the following link when you get a chance. You may have already done this, but this is to ensure that everything is being done correctly.


If this doesn't work, please reply to this chat and we can continue to work on this problem.

If this did resolve it, please remember to kindly rate this answer with 5 stars so that I may receive credit for assisting you, as this is how we are compensated.

You have a wonderful evening!

Thank you for choosing Just Answer!


Customer: replied 11 months ago.
I can't dothis today. I would like my $ 5.- back and try some other time, Valborg
Expert:  Jennifer French replied 11 months ago.

You are fine. You are not being charged unless we are able to assist you and you accept an answer. Just reply back to me when you are ready, or if it is much later, just start a new question! Have a great evening!


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